ROLE
Product Designer
TEAM (13 members)
Yizzy Wang (PM), Dong (PM), Nicholas (Front End), Eddie (Engineers), Eric (Marketing), Fan (Testing)
TOOLS
Figma, Jira, Confluence, Illustrator, Miro
How I designed a dashboard that helps students manage personal workout data and increase workout engagement rate by 48%
Context
Summer 2023, I joined the Funsport product team, a startup product team under a big tech company. Funsport is an interactive kiosk machine specifically designed for the Chinese middle schools, where P.E. education is suffering from staff shortage that results in poor management and student passiveness to workout.
My task
As a product designer intern, I was handed off tasks to develop system features that appeared in the version 1.0 release. Among other features, I was assigned the task and designed a student dashboard that enables personal data tracking and workout encouragement.
Students face problems Before, During, and After workouts
Before my design, I wanted to understand exactly what problems students are currently facing in their workouts. What information are they looking for? What data is currently lacking? And what exercise processes they go through that Funsport can potentially help with?
User Quotes
Problems throughout their workout journey
From interview notes and deeper conversation with the PM, I was able to categorize the problems students encounter into 3 phases, before, during, and after workouts. Here I identified opportunities the dashboard could help the students with.
Before workout: unclear exercise goal and schedule
Broad goal setting
Targeting this pain point, I conducted some competitive research on mechanisms that encourage and maintain consistent user behaviors. Constructing a reasonable and smart goal can be essential in increasing participation. I ideated 3 options.
💡 Considering the goal to increase engagement on a consistent long term level, the monthly goals was hypothesized to be most effective in encouraging long term engagement.
Daily Task Setting
Besides long term schedule in mind, students are also not clear on what specific tasks they do each day. Without specified details such as time and exercise category, students have a hard time starting. Therefore, I envisioned a task template that organizes that information.
After workout: tasks rewards and progress evaluation
Right now, students are getting almost nothing after their exercise. No records of how long they run, how many minutes they spend on workouts, or feedback and evaluation on their performance and improvement spaces. This issue is reflected both from user interviews and behavioral research I did.
Therefore, I envisioned different forms of feedback the dashboard could provide them, experimenting with data, AI analysis, and reward badges or stickies.
Workout from start to retrospective
With ideations of elements in mind, I began exploring the layout of the screens. By analyzing key user tasks, I was able to construct the screen and the information architecture.
💡 Option 3 was selected to move forward because it has a clear indication of progress and an emphasis on tasks that transform into progress.
Innovative level up: gamifying the badge system
My research and analysis with the users have led me pay special attention to the structure of the goal system, and how tasks would be incorporated into the logic. To increase user engagement as much as possible, I have been exploring the ideas of rewards, and how they can be incorporated into monthly goals.
💡 The idea was generated from a series of research, user analysis, discussion with PM and marketing, and actual user perspectives.
Final Design Delivery:
a dashboard that increased workout engagement level by 48% and 2.3% in machine sales
Key lessons I learned
The impact AI and tech products can have on Education
Before the introduction of interactive kiosk machines like Funsport, P.E. teachers and administrators have been overstretched to run classes of size 40, leading exercise activities, evaluating performances, and writing up scores and reports. The result of this management shortage is overworking teachers and under-supported students.
The introduction of AI and tech product like Funsport fills in this gap to support both teachers and students by giving them easy access to workout sessions, real time and customized rewards, and personal data analysis and evaluation feedback. The great success of Funsport leads me to imagine future scaled applications of human-machine interaction and AI data generation.
Designer’s power to push innovation boundaries and make lasting impacts
During the ideation phase of the badge system, I already came up with several viable design options that met users’ needs. But beyond that, through an information gathering and constant experimentation and iterating process, I was able to bring the design from meeting the needs to exceeding expectations. I will be able to take the spirit of experimentation and exploration into my future design projects.
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